Refund Policy
Refund Policy
EJLMS operates a transparent and author-friendly refund policy on Article Processing Charges (APCs). Refunds are issued promptly under the conditions described below.
Full refund
- Withdrawal before peer review begins. Authors who withdraw a manuscript before reviewer assignment receive a full APC refund.
- Editorial rejection after APC payment. If an APC is collected in error and the manuscript is subsequently rejected, the full charge is refunded.
- Duplicate payment. Any duplicate or erroneous payment is refunded in full immediately on identification.
Partial refund
- Withdrawal during peer review. Authors who withdraw the manuscript after reviewers have been assigned but before a decision is rendered may receive a 50% refund, recognising the editorial work already performed.
No refund
- After acceptance and production. Once the manuscript has been accepted and entered production (copy-editing, typesetting), the APC is non-refundable. The journal will continue with publication.
- After publication. Once the article has been published online with an assigned DOI, no refund is issued.
Process
Refund requests must be submitted in writing to [email protected] with the manuscript ID, payment reference, and reason for the request. Refunds are processed within 10 working days of approval, returned to the original method of payment.
